Excel Dental Practice
Information about Excel Dental Practice
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Excel Dental Practice: Reviews
Fantastic experience: Excelente profissional.
Fantastic experience: Awesome dentists, highly recommend!
Fantastic experience: fabulous clinic with the most professional dentists i have come across in years. Both Nim and Francis put the patients needs first every single time without a doubt and the results are seen in the immaculate work i have got done with them for years. Receptionist is friendly and hardworking too. Top tier equipment used and state of the art machines for dental work. Each visit , I've only been welcomed with an abundance of happy faces and a pleasant visit. I recommend this clinic to anyone who is looking for the best of the best. 5/5 indeed
Negative experience: I do not recommend this practice!! While making an appointment for a consult here I asked that the consult be private as I was very anxious about getting any work done. While sitting in the chair with my mouth wide open there were people in and out of the room like yo-yos! I had never felt so uncomfortable in my life. The following day I had rang to get a copy of the xray I had gotten done there and an estimate of the costs for the work I would need but the receptionist was so rude on the phone, basically barking at me to ring back when it wasn’t busy! I had to ring 3 times before she finally sent the X-rays without the cost breakdown for what I needed!! Furthermore she then cancelled my next appointment without my knowledge until I received an email about it!! This is the worst ran business I’ve ever come across!
Dear Claire, sorry to hear about your experience but it is most unfortunate that you choose to say untrue things about us. While you were in treatment there was no one constantly coming in & out of the Surgery as stated by you and this has been checked & verified from the cctv. As for the estimate , this was clearly explained to you in person by the receptionist that you will be given that on your next appointment & it would be fully discussed with you as understandably most patients cannot understand the terminology used & they need to discuss the proposed treatment further. However you still demanded this to be emailed to you in your phone call later on which you again were explained is not advisable & against our Practice policy. Your X rays were emailed to you on your request & your appointment was cancelled as you were unsure if you would be coming for your appointment. The cancellation message was sent to you immediately however you may have checked your emails much later. All the staff and the dentist tried their best for you giving you all the extra time and attention as you were nervous. However instead of acknowledging any of our efforts you chose to speak very harshly to the Receptionist on a number of occasions which is unacceptable. And it has greatly upset all of us. We can only wish you the very best for the future.
Negative experience: Avoid at all costs, terrible service and very unprofessional
NOT EVEN A PATIENT OF THE PRACTICE ,STOP WRITING REVIEWS THAT ARE FAKE .
Negative experience: Rang today and receptionist wouldn’t book me in because I haven’t been there in a few years!!!
Fantastic experience: Excellent experience busy and popular practice! Book well in advance.
Fantastic experience: My experience was excellent from start to finish. I was an anxious patient from previous dental trauma, I had a wisdom tooth removed and came away thinking "that's how how the dentist experience should be". I was also at a stage where I was ready for Othodontic treatment. I started my journey in September 2023 and had my braces removed in July 2024. This was extraordinary as I had previously been told this would take years to fix my teeth. I couldn't be happier with the service from front of house to dentist chair and retainer fittings! They are an extremely busy and popular dentistry and provide a range of additional modern and cosmetic services too. I was always prepared to wait up to an hour, in fact the receptionist was always very kind and on occasion would suggest coming back in an hour if I had any jobs to do in town. Which I found very helpful. Dr. Nim and her team were compassionate and competent and I always left feeling I had recieved an excellent service. Bridie was always very thorough and prompt in her follow ups. I was never unsure of my next appointment, recieved timely email reminders and also got it on an appointment card too. I would like to sincerely thank the team for my experience, and look forward to my next visit. Roisin
Fantastic experience: A very professional service given once again and as always with kindness and great patience when they know that you may be anxious no matter how many times you visit. Had a dental emergency this week and as ever Bridie took great care and time in accommodating me with Dr Nim. Both ladies and all the team are excellent at providing outstanding care and always with a smile. Thanks so much
Fantastic experience: I recently had a crown done by Dr. Nim, and I am so impressed with the entire experience! Dr. Nim is not only highly skilled but also incredibly caring and attentive. She took the time to explain the crown procedure in detail, ensuring I was comfortable and informed every step of the way. The process was smooth and virtually painless, thanks to her gentle approach and expertise. The crown fits perfectly, looks natural, and feels great. I couldn't be happier with the result! Dr. Nim and her team provide such a welcoming and friendly atmosphere that makes every visit a positive experience. I highly recommend her for anyone needing dental work – you will be in great hands!"
Fantastic experience: I received fast and very efficient treatment from Francis at this practice. It is a very modern and well equipped dental surgery. I received a warm and friendly welcome from Bridie at reception. I am very satisfied with my experience and treatment at Excel Dental Practice and I highly recommend it.
Fantastic experience: I received the best dental care from my initial call with Bridie to treatment with Dr Nim. Very happy with result of braces and overall care. I will recommend Excel to everyone. Very accomodating with appointments that suit my needs. Thank you Excel
Fantastic experience: My daughter has just completed her orthodontic treatment and so happy with same. Very efficient and professional service.
Negative experience: I .found both receptionist very rude.it took them 5 hrs to ring me back
Negative experience: Have been going to excel dental since 2015 and I had a appointment last week which I completely forgot about and received a phone call that I missed it which I apologise for and said I'd take the next available appointment then I was told that I would have to pay fourty euro cause I missed my appointment but every time I was in getting work done I was waiting over a hour over my appointment time and I never said a word all the money I have spent there and all my appointment times were never on time and they ask for forty euro so I have now moved to a different dentist
Fantastic experience: I got my wisdom tooth out with Francis this week and I highly recommend his for this service. He took great care and made sure I was comfortable. The dental nurse Keelin was excellent and deserves a mention. Will definitely be back.
Negative experience: Choose this dentist with caution solely for having to deal with this secretary very unprofessional My husband said the Dentist is very professional polite and respectful, wonderful dentist all round , But unfortunately that can not be said for the receptionist Bridie ! Who is the rudest person I or my husband have ever dealt beyond comprehension,so much so my husband got the last of his work done over a week ago and we will be seeking another dentist that has better staff representing them as the forefront of their business.
Hi Little Indie. We are very sorry to hear you had a negative experience in our clinic. We do take customer service very seriously here so I would like to apologise again. Would you mind giving us some more details about your experience like when the incident please email
[email protected]
we are the only practice in the midlands to offer digital dental services
from introral scanning,guided implant placement for 10years,we are always striving to improve our dental skills to give the best benefit and sincere advice and customer service.
regards
excel dental
thanks
Fantastic experience: Fantastic staff thankfully have had only positive experiences at the clinic relaxed atmosphere very professional Thank you all at Excel Dental
THANKS AN WE VALUE YOUR TRUST AND BUSINESS
Negative experience: A decent dentist but the receptionist is an absolute wagon Two months trying to get a wisdom tooth pulled Asked to hold the line an hour ago Indefinitely An hour later it's still off the hook Will have to find another dentist
Negative experience: Very disappointed. My husband phoned this morning to ask for an appointment for me because I've had toothache all weekend. The receptionist said she would call us back in less than 2 hours. 6 hours later my husband rang again and a different receptionist said they were fully booked for the next two weeks. I wish they would have kept their word to ring us back so that we weren't waiting all day (in pain) and could've found a different dentist sooner. I had previously recommended the practice but feel very shabbily treated. They clearly don't deal with emergencies.
Fantastic experience: Well, what can I say, I have just left this place just now, I have read the reviews before I went here today and I did not experience any bad manners or anything as suggested by other reviewers, my experience was 5 stars, very friendly staff, another dentist from somewhere else suggested that I have a root canal while excel dental said that there was no need, saving me a lot of money and perhaps some discomfort, I had a root canal before and seriously its not as painful as you may think. Excel dentist was honest with me and not out to take money from people when he doesn't have to, he could have said I needed a root canal and I would not have known any different, thanks for the honesty excel dental and I am looking forward to going back there to get my 3D printed filling..
Fantastic experience: Normally I hate going to the dentist, but I have to say I totally enjoyed my experience from the pleasant lady in reception to the witty dentist and his nurse that left me totally at ease. I can't believe I am actually looking forward to returning next month. Well done guy's and thank you for the experience. *****
Fantastic experience: Excelente trabalho parabéns a equipe
Negative experience: After been left in the waiting room for 1 hour i was brought into see the lady dentist and she was so rude . Basically as I had a medical she spoke to me like I was dirt . I asked about braces for my bottom teeth and she wouldn't even entertain me . Told me I wouldn't be getting them done with her . I asked about getting a white filling and was told medical card people dont get white fillings in the back teeth and when i said I would pay the extra she completely ignored me . I also asked her to fix my front filling and she didn't touch it . when she had finished the back tooth she just started writing something didn't even tell me she had finished and when I asked about the front one she looked at me like I was stupid totally rude and unprofessional dentist . And I will be bringing my complaint further.
Negative experience: I had two dreadful experiences here ten years ago and I regret not speaking out back then. I hope their aftercare has improved, and that they no longer remove perfectly healthy molars to boost their coffers. I haven't had back teeth to chew with since because I couldn't afford the root canals they insisted I needed. The extractions were brutal - tooth broken roughly by herself and entrails left hanging down my neck on one occasion, another time I was in so much pain after I left that I thought I was dying. My facial structure, smile and confidence have been affected ever since.
Fantastic experience: What an utterly professional safe experience having my implants done. I was anxious, having to have implants, but the attention to, health and hygiene etc was superb. No pain 10 hours later. Brilliant humorous dentist. Very professional service
Fantastic experience: Second visit to Excel Dental today, this time for a filling. As someone who had a bad experience as a child on a visit to the dentist I was a bit apprehensive never having had a filling before. But I didn't feel a thing, the most uncomfortable part was having to keep my mouth open for a few minutes. I'd have no problem recommending Excel Dental to anyone.
Fantastic experience: Very good experience at Excel Dental, Nim was just fantastic. My childhood fears of dentists were quickly dispelled. I had to have fillings and a tooth cut out but I put it off because of previous experiences at the hands of other dentists. I would highly recommend the practice.
Negative experience: I was waiting 2 hours for 15min treatment. Forced to take anesthesia even though it wasn"t needed. The receptionist was very nice today compare to to the one that is usually there so the second star is for her. Overall, way below my expectations.
Fantastic experience: Fantastic service, staff so friendly and professional, make you feel at ease in the dreaded dentist chair, highly recommended.
Fantastic experience: Staff are very kind and helpful Bridie and Bella... Thank you. FRANCIS very good at his job and good aftercare. Highly recommended
Fantastic experience: Very professional practice with lovely staff
Fantastic experience: Fantastic practice, with kind, reassuring staff. My options were clearly explained to me including how much each procedure would cost, and the job was done quickly and efficiently, without calling me back for extra visits. I would recommend Excel Dental Practice wholeheartedly.
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